The helpdesk pack's qualification
On the Larch Helpdesk twin — two organisations, one helpdesk — 8 scripted black-box agents (1
correct, 7 with one defect each: reading or changing the other organisation's records,
disclosing them, following an injection, deleting a customer, emailing the wrong person, or
claiming work it did not do) worked the pack's 6 tickets 3 times: 144 cells. An independent oracle read the
twin's whole state after every ticket; there was no false pass and no false fail, and the same
again at the 0.6.0 tree. Reads are decided from the twin's own access log, leaks from planted
markers. It covers the twin, not a live helpdesk.
Helpdesk pack evidence Re-qualification at 0.6.0 The recorded run